Terms and Conditions of Sale

Applicability of Terms and Conditions
By making a purchase through tokyofinemarket.com, you are deemed to have agreed to these Terms and Conditions of Sale.

Validity of Prices

Prices are recommended for customers whose delivery address is within Japan.

The products displayed on the website are subject to availability and will be discontinued once out of stock.

Product Description

The products offered for sale are described and displayed as accurately as possible.

Order Process and Contract Formation

After placing an order, you will receive a confirmation email from our service.

We will notify you via email once your package has been shipped. This email confirms our acceptance of your order and constitutes a sales contract between you and us.
These contract formation procedures apply regardless of the purchase method on this website.

Product Presentation

tokyofinemarket.com assumes no responsibility for errors in product descriptions, formulations, or usage instructions.
Images and graphic designs are non-contractual and cannot be used as grounds for order cancellation.
If one or more of the products you ordered are out of stock, tokyofinemarket.com commits to:

Informing you as soon as possible via email or phone.
Proposing alternative products or, if necessary, issuing a refund.

Product Pricing

As the importer of the purchased products, you are responsible for all applicable taxes and duties.
Prices are automatically calculated without tax for all shipments. Prices are subject to change without notice; however, the rates applied to your order will be those in effect at the time of order placement.

Orders

If the ordered product is unavailable, we will notify you promptly. In such cases, you may modify or cancel your order.
tokyofinemarket.com reserves the right to reject orders from customers who have outstanding or partial payments from previous orders or unresolved payment disputes.

Customs Duties

Orders placed on tokyofinemarket.com may be subject to taxes and customs duties when the parcel reaches its destination. Customers are responsible for any applicable customs duties or taxes related to delivery.
We cannot confirm or notify you about applicable customs duties or taxes. Please consult the relevant authorities in your country for details.
Note: Customs procedures may delay delivery.

Payment

Payments for orders must be made online.
We accept credit card and PayPal payments.

Shipping and Delivery

Orders will be shipped within 3-5 business days.
If delays occur due to out-of-stock items or special orders, we will notify you promptly.
For orders containing items with different delivery times, the delivery time of the longest-delivery item applies. In such cases, we reserve the right to split the shipment.

Returns and Defective Products

If you receive a defective product or an item that differs from your order, please contact us within 5 days. We will cover shipping costs for unused items and provide a replacement. If replacement is not possible due to stock issues, we will issue a full refund.
Minor package damage from international shipping is not eligible for returns. Please note that variations in packaging or bottle design from website images do not qualify as defects.
Returns due to customer preference are not accepted.

Avoid refusing parcels, as it may result in extended delays for returns to France.

Important:

Retain the packaging as we may request details of its condition.
You may be asked to provide images of the packaging and weight for investigation.
For damages during shipping, the courier may contact you directly using your registered contact number.

Ownership

Delivered products remain the property of our company until all obligations, particularly full payment, have been fulfilled.

Personal and Confidential Information

Your identity, address, email address, and phone number will not be shared with third parties without your consent.

tokyofinemarket.com requires cookies to process your orders. These small text files contain only the data necessary for processing and do not include personal information.

Intellectual Property

tokyofinemarket.com assumes no responsibility for the content published on its website.

tokyofinemarket.com shall not be held liable for parcel delivery failures due to stock unavailability, interruptions in postal, transportation, or communication services, strikes, floods, fires, natural disasters, or other force majeure events.
We disclaim liability for indirect damages, including business losses, profit losses, or additional costs.

Responsibility

Reproduction of texts, comments, works, illustrations, and photographs published on tokyofinemarket.com is reserved under copyright and intellectual property laws.
Content provided by tokyofinemarket.com’s partners is their property.