Shipping

About tokyofinemarket.com
tokyofinemarket.com is a shopping website that offers Japanese products. Through partnerships with suppliers, we provide popular and trending Japanese products at affordable prices.
We also accept special order requests through our inquiry form, aiming to meet your specific needs. Every product delivered to our customers is carefully inspected and securely packaged to ensure safety. Enjoy shopping with confidence!

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Changes, Cancellations, and Modifications After Order Confirmation

Once your order is confirmed, the purchasing process begins the next business day, including placing orders with our Japan warehouse and initiating shipment.
For this reason, we cannot accept additions, cancellations, or modifications after order confirmation. We appreciate your understanding.

• Multiple orders placed on the same day will be automatically combined into one shipment.
• In cases of sudden stock depletion or discontinuation, we may cancel your order and provide a refund.

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Returns and Defective Products

We accept returns under certain conditions, including both customer-initiated returns and defective products.

Returns may be requested for the following reasons:
- Change of mind
- Incorrect orders placed by the customer
- Defective or damaged items
- Items materially different from the description

Return Conditions:
- The item must be unused and in its original packaging
- The request must be submitted within 14 calendar days from the delivery date

Return Shipping and Fees:
- For customer-initiated returns (e.g. change of mind, incorrect order):
  Customers are responsible for all return shipping costs, duties, and handling fees
- For defective or incorrect items:
  We will cover the return shipping cost or provide a replacement/refund as appropriate

Please note:
- Original shipping fees are non-refundable
- Refusal of delivery or failure to receive the package may result in additional charges

If the return shipping cost exceeds the product value, we may offer a partial refund without requiring the item to be returned.

If the product you receive is defective or materially different from what you ordered, please contact us within 7 calendar days from the date the tracking information shows as delivered.

Eligibility Conditions

To qualify for a return, exchange, or refund:

• The item must be unused

• The item must be in its original packaging

• Clear photos of the defect must be provided

• The request must be submitted within 7 calendar days of confirmed delivery

Return Shipping Costs

If the defect is confirmed, we will:

• Cover the return shipping cost

• Provide a replacement at no additional charge

• If replacement is unavailable, issue a full refund

Return shipping costs are not covered for any non-defective situation.

Non-Defective Situations

The following do not qualify as defects:

• Minor damage to outer packaging caused during international transit

• Manufacturer packaging design changes

• Label updates

• Bottle or container appearance differences

• Customs refusal

• Incorrect shipping address provided by the customer

• Failure to receive or collect the package

Refund Processing

Approved refunds will be processed within 7 business days after eligibility confirmation.

Order Cancellation Policy

Once an order is confirmed, procurement and export processing begin the next business day.
For this reason, we cannot accept order cancellations, changes, or modifications after confirmation.

Important Notice Regarding International Orders

As we ship internationally from Japan, return logistics differ significantly from domestic purchases.
Our return policy is designed to ensure fair handling of defective products while maintaining sustainable international operations.

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Order Confirmation Emails

After placing an order, an "Order Confirmation Email" will be automatically sent.
If you do not receive it:

1. Ensure your email settings allow messages from our domain.
2. Check your spam or junk mail folder, as it may have been filtered incorrectly.

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Payment Methods

We accept the following credit cards for online payment:

• VISA, MasterCard, JCB, American Express

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Shipping Methods and Fees

Save More by Combining Orders

tokyofinemarket.com calculates shipping fees based on weight. Ordering multiple items together will significantly reduce shipping costs.
Note: Customs regulations limit purchases to 24 units per item per order for personal use. Larger quantities may be subject to customs clearance delays.

Shipping Costs

Shipping fees are calculated based on the total weight, including packaging materials.

Weight brackets:

• 0–249g
• 250–499g
• 500–999g
• 1000–1499g
• ... (and so on, with estimates provided for weights exceeding 15,000g)

Shipping Method

• International postal service
• Delivery times may vary due to seasonal factors, customs clearance, and shipping conditions.

Note:

• We cannot accommodate specific delivery dates or times. If you are not available during delivery, a notification slip will be left in your mailbox.

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Delivery Process After Payment Confirmation

• Shipping timeframe: 3–7 business days after payment confirmation
• Delivery timeframe: 4–10 business days after shipping
• Holiday season delivery: 1–2 weeks longer than usual

Holiday seasons include Christmas, New Year’s, Easter (April–May), and summer vacation (June–September).

Delivery times are estimates and may vary due to customs, seasonal demand, or shipping conditions.

If your order is significantly delayed, lost, or arrives damaged,
please contact us and we will assist you in resolving the issue.

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Missed Deliveries

If you are unavailable at the time of delivery, a notification slip will be left. Contact the number on the slip to arrange redelivery. Packages are typically held for one week; after that, they may be returned to us. In such cases, please contact us.

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Customs Tax and Item Limits

1. Customs Tax

International shipments may be subject to customs duties, import taxes, or customs clearance fees depending on the regulations of the destination country.
These charges are determined by the customs authority of the destination country and are the responsibility of the recipient (importer).

Whether customs charges apply usually depends on several factors, including:

• The destination country

• The type of goods

• The declared value of the shipment

In many countries, personal imports below a certain value may not incur customs duties.

Please note that customs regulations and import policies may change from time to time due to government regulations.
Any applicable duties or clearance fees will be determined by the customs authorities and the shipping carrier in the destination country.

2. Quantity Limits

Customs authorities in some countries may consider large quantities of the same item as a commercial import rather than a personal purchase.

If a large number of identical items are included in a shipment, customs clearance may be delayed or the shipment may be rejected.

To ensure smooth customs clearance, our store may limit the quantity of identical items per order.

Please note that quantity limits may vary depending on the customs regulations of the destination country.

Customer Protection