Shipping

About tokyofinemarket.com
tokyofinemarket.com is a shopping website that offers Japanese products. Through partnerships with suppliers, we provide popular and trending Japanese products at affordable prices.
We also accept special order requests through our inquiry form, aiming to meet your specific needs. Every product delivered to our customers is carefully inspected and securely packaged to ensure safety. Enjoy shopping with confidence!

Changes, Cancellations, and Modifications After Order Confirmation

Once your order is confirmed, the purchasing process begins the next business day, including placing orders with our Japan warehouse and initiating shipment.
For this reason, we cannot accept additions, cancellations, or modifications after order confirmation. We appreciate your understanding.

  • Multiple orders placed on the same day will be automatically combined into one shipment.
  • In cases of sudden stock depletion or discontinuation, we may cancel your order and provide a refund.

Returns and Defective Products

If the product you receive is defective or different from what you ordered, please contact us within 7 days. We will exchange the unused item at our expense for shipping. If a replacement is not possible due to stock unavailability, we will issue a full refund.
Note: Minor package damage due to international shipping is not eligible for returns. Additionally, variations in packaging or bottle design compared to website images do not constitute defects.
Returns due to customer preference cannot be accepted. Please avoid refusing parcels, as returns to Japan may take a considerable amount of time.

Important:

  • Keep the packaging intact as we may require details about its condition.
  • You may need to provide images of the packaging and weight for investigation purposes.

Order Confirmation Emails

After placing an order, an "Order Confirmation Email" will be automatically sent.
If you do not receive it:

  1. Ensure your email settings allow messages from our domain.
  2. Check your spam or junk mail folder, as it may have been filtered incorrectly.

Payment Methods

We accept the following credit cards for online payment:

  • VISA, MasterCard, JCB, American Express

Shipping Methods and Fees

Save More by Combining Orders

tokyofinemarket.com calculates shipping fees based on weight. Ordering multiple items together will significantly reduce shipping costs.
Note: Customs regulations limit purchases to 24 units per item per order for personal use. Larger quantities may be subject to customs clearance delays.

Shipping Costs

Shipping fees are calculated based on the total weight, including packaging materials.

Weight brackets:

  • 0–249g
  • 250–499g
  • 500–999g
  • 1000–1499g
  • ... (and so on, with estimates provided for weights exceeding 15,000g)

Shipping Method

  • International postal service
  • Delivery times may vary due to seasonal factors, customs clearance, and shipping conditions.

Note:

  • We cannot accommodate specific delivery dates or times. If you are not available during delivery, a notification slip will be left in your mailbox.

Delivery Process After Payment Confirmation

  • Shipping timeframe: 3–7 business days after payment confirmation
  • Delivery timeframe: 4–10 business days after shipping
  • Holiday season delivery: 1–2 weeks longer than usual

Holiday seasons include Christmas, New Year’s, Easter (April–May), and summer vacation (June–September).
Delivery delays may occur due to customs or stock availability. We will notify you via email if extended delays are expected.

Missed Deliveries

If you are unavailable at the time of delivery, a notification slip will be left. Contact the number on the slip to arrange redelivery. Packages are typically held for one week; after that, they may be returned to us. In such cases, please contact us.

Customs Tax and Item Limits

1. Customs Tax

If the total purchase value (excluding shipping fees) exceeds 16,666 JPY, customs taxes may apply. These taxes are typically the responsibility of the customer.

2. Quantity Limits

Customs regulations generally allow up to 24 units per item per order for personal use. Larger quantities or oversized items may be held by customs for further review.

Thank you for your understanding and cooperation. Enjoy shopping with tokyofinemarket.com!