Legal seller information
Information Required by Law
Shop Name Tokyo Fine Market / company legal name
Operating Company Rendez-Vous Co., Ltd
Address 3-7-10-1404 Kounan, Minato-ku, Tokyo, Japan
Phone Number 050-3740-3699
Email Address info@tokyofinemarket.com
Product Prices
All product prices are listed on each product page.
Prices may be shown in the customer’s local currency for convenience, but the final charged amount may vary depending on the payment provider’s exchange rate and applicable fees.
Additional Charges
Customers may be responsible for additional charges, including but not limited to:
- Shipping fees
- Import duties
- Customs clearance fees
- Value-added tax (VAT), sales tax, or other local taxes
- Payment processing or currency conversion fees charged by the customer’s card issuer or payment provider
These charges, if applicable, are the responsibility of the customer unless otherwise stated.
Accepted Payment Methods
We accept the payment methods displayed at checkout, which may include major credit cards, Shop Pay, PayPal, and other approved payment services.
Payment Timing
Payment is charged at the time the order is placed, unless otherwise stated at checkout.
Order Processing and Shipping
Orders are generally processed within 7 business days after payment confirmation.
Shipping times vary depending on the destination country, shipping carrier, customs procedures, and other external factors.
Please note that delivery estimates are not guaranteed.
Order Cancellations
Once an order has been placed, cancellations may not be possible after processing has begun.
Please review your order carefully before completing your purchase.
Returns, Exchanges, and Defective Products
We only accept returns or exchanges in cases where the item is defective, damaged, or materially different from the item ordered.
If you receive such an item, please contact us within 7 calendar days from the date the tracking information shows the package as delivered.
We do not accept returns, exchanges, or cancellations for customer-related reasons, including but not limited to:
- Change of mind
- Incorrect order placed by the customer
- Refusal to accept delivery
- Failure to pay customs duties or import taxes
- Dissatisfaction not related to a product defect
If a return or exchange is approved due to our error or a confirmed product defect, we will provide further instructions regarding the return procedure.
Refund Policy
Refunds, if approved, will be issued to the original payment method after the returned item has been received and inspected, or after we confirm the issue based on the information provided by the customer.
Refund timing may vary depending on the payment provider or financial institution.
Customs, Duties, and Import Restrictions
For international orders, the customer is responsible for confirming that the ordered products are permitted for import under the laws and regulations of the destination country.
We are not responsible for delays, confiscation, refusal of entry, or additional costs caused by customs procedures or local import regulations.
Contact for Customer Support
If you have any questions regarding your order, please contact us at:
Email: info@tokyofinemarket.com